Comparing People-Centered vs. Ticket-Centered Customer Support

Why brands are leaving outdated, ticket-centered systems in the dust

Do you have a sneaking suspicion (or maybe even a full awareness) that your ticket-based support platform is holding your team back?

In this “Pros-vs-Pains”-style guide, readers will discover the multifold ways that outdated ticket-centered systems limit customer support teams and how people-centered approaches leverage a complete view of the customer and lifelong conversation history to deliver the service that customers deserve quickly.

Download the free guide to see comparisons of:

  • Workflows centered on customers vs. tickets
  • Built-in channels vs. third-party channel add-ons
  • A single view vs. a disparate view of customers
  • Lifelong conversation threads vs. non-historical threads
  • Disparate vs. single-view knowledge bases
Download Now