Help and Education Center
Resources to help you get the most value using Gladly.
Gladly Academy
Free, on-demand training and certification program for CX professionals, enthusiasts, and Gladly software users providing radically personal service.
Gladly Academy in one minute
Get Certified
Support Hero – Attain resume worthy skills by getting your Gladly certification.
Team Manager – Learn how to use Gladly everyday as a manager.
Administrator – Learn how to use and manage Gladly features as an administrator.
Courses, Paths and More
From bite-size courses to learning paths, we have you covered.
Whether you are interested in personal and professional growth or resume-enhancing certifications, Gladly Academy can help you deliver radically personal service today and set your sights on new opportunities. Join and get access to a resource-rich, trusted learning platform to help you hone your skills.
Ready to expand your skills?
Knowledge shouldn’t cost you anything. Sign up and start learning for free.
Gladly Services and Support FAQs
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Turn your customer service into a loyalty engine.
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