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About Gladly Connect
The most beloved brands do more than contact customers, they connect with them. So, how can you transform your contact center into a connection center? Gladly Connect is an annual customer service conference where inspiration meets insight for customers, partners, and customer service professionals to explore what it means to deliver radically personal customer service.
Mark your calendars and register today to get updates on speakers, the agenda, free swag, and more.
CX Leaders and Partners
If you manage or supervise a CX team, you’ll learn proven strategies to improve agent productivity and reduce agent churn, along with customer success stories and what’s on Gladly’s product roadmap.
Curious
Networkers
Compare notes with other CX professionals, get inspired from Gladly customer stories, and discover how Gladly is revolutionizing customer service with a people-centered design.
Ambitious CX
Agents
Join us for sessions all about best practices and exciting product updates to make your job easier.
Gladly Admins
and Developers
Working with Gladly or thinking about switching, but want a deeper dive? Explore how to get the most out of Gladly and the competitive edge Gladly offers.
Keynote Speaker
Jim Gallagher
Vice President of Customer Care & Fraud, Nordstrom, Inc.
Jim joined the Nordstrom team in July 2019 as the Vice President of Customer Care & Fraud. In this role, he supports their 1,200+ team members who interact with Nordstrom’s amazing customers across the multi-channel full price (Nordstrom.com), off-price (Hautelook.com and NordstromRack.com), and subscription (TrunkClub) experiences.
Jim is committed to delighting customers and consistently embodying Nordstrom’s promise, and creating value for his customers. Prior to his contributions at Nordstrom, Jim spent 19+ years at Microsoft supporting Small Business, Enterprise and ultimately Consumer customers on their journey to create raving fans and empowering every person and organization on the planet to achieve more.
2022 Speakers
2022 Agenda
The Future of Customer Service is Radically Personal
Today, customers expect more personal service. To succeed, companies must focus on ...
Joseph Ansanelli
CEO, Gladly
Reinventing "Heritage of Service" for the 21st Century
Hear from the brand that is synonymous with providing great service. Jim Gallagher ...
Jim Gallagher
Vice President, Customer Care & Fraud, Nordstrom
Driving Natural Sales - Shifting Away From a Cost Center
VP of Customer Care and PMO Kate Showalter believes that if you provide great serv ...
Kate Showalter
Vice President, Customer Care and Strategic PMO, Crate and Barrel
Helping Customers Help Themselves
Jason Faria, Vice President of Customer Experience at V Shred shares best practice ...
Jason Faria
Vice President of Customer Experience, V Shred
Meeting Customers Where they Are
Logan Rose, Manager of Customer Advocacy at Framebridge, shares how its support te ...
Logan Rose
Manager of Customer Advocacy, Framebridge
Matching for Faster Resolution
Danny Cox, Vice President of Guest Services at Breeze Airways, shares how they pri ...
Danny Cox
Vice President of Guest Services, Breeze Airways
Meet retail and e-commerce leaders
Join us at Gladly Connect.
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Gladly Connect 2022 FAQ
How do I register for this event?
Is this event 100% virtual?
Do I have to pay for this event?
Will I only have access to certain sessions?
If I can’t make a session, will I still be able to access it on demand?
Where’s the agenda?
