About Gladly Connect

The most beloved brands do more than contact customers, they connect with them. So, how can you transform your contact center into a connection center? Gladly Connect is an annual customer service conference where inspiration meets insight for customers, partners, and customer service professionals to explore what it means to deliver radically personal customer service.

Mark your calendars and register today to get updates on speakers, the agenda, free swag, and more.







Who is Gladly Connect for?

CX Leaders and Partners

If you manage or supervise a CX team, you’ll learn proven strategies to improve agent productivity and reduce agent churn, along with customer success stories and what’s on Gladly’s product roadmap.


Compare notes with other CX professionals, get inspired from Gladly customer stories, and discover how Gladly is revolutionizing customer service with a people-centered design.

Ambitious CX

Join us for sessions all about best practices and exciting product updates to make your job easier.

Gladly Admins
and Developers

Working with Gladly or thinking about switching, but want a deeper dive? Explore how to get the most out of Gladly and the competitive edge Gladly offers.

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the conference.

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Gladly Connect 2022 FAQ

How do I register for this event?

There is only one way to register for Gladly Connect 2022, which is by registering here.

Is this event 100% virtual?

Yes, but we have loads of sessions and activities to make this feel like an in-person event.

Do I have to pay for this event?

Keep your wallet shut! Gladly Connect is free for all attendees.

Will I only have access to certain sessions?

By registering for Gladly Connect, you will have access to most or all of our virtual sessions. Some sessions will be restricted to just our customers. As we get closer to the event, you will receive a link to the virtual platform where we will host all of our sessions and activities.

If I can’t make a session, will I still be able to access it on demand?

Most of our sessions will be available on-demand shortly after their live air date. You can have the chance to ask our subject matter experts questions by attending the live session.

Where’s the agenda?

The agenda will be released shortly.

Who do I contact with questions?

No problem, reach out to us at and someone from our team will assist you.