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The most beloved brands do more than contact customers, they connect with them. So, how can you transform your contact center into a connection center? Gladly Connect is an annual customer service conference where inspiration meets insight for customers, partners, and customer service professionals to explore what it means to deliver radically personal customer service.
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The Future of Customer Service is Radically Personal
Today, customers expect more personal service. To succeed, companies must focus on ...


Joseph Ansanelli
CEO, Gladly
Reinventing "Heritage of Service" for the 21st Century
Hear from the brand that is synonymous with providing great service. Jim Gallagher ...


Jim Gallagher
Vice President, Customer Care & Fraud, Nordstrom
Driving Natural Sales - Shifting Away From a Cost Center
VP of Customer Care and PMO Kate Showalter believes that if you provide great serv ...


Kate Showalter
Vice President, Customer Care and Strategic PMO, Crate and Barrel
Helping Customers Help Themselves
Jason Faria, Vice President of Customer Experience at V Shred shares best practice ...


Jason Faria
Vice President of Customer Experience, V Shred
Meeting Customers Where they Are
Logan Rose, Manager of Customer Advocacy at Framebridge, shares how its support te ...


Logan Rose
Manager of Customer Advocacy, Framebridge
Matching for Faster Resolution
Danny Cox, Vice President of Guest Services at Breeze Airways, shares how they pri ...


Danny Cox
Vice President of Guest Services, Breeze Airways
Empowering Heroes to Take Action
Lauren Forrest, Director of Customer Experience Engagement, shares how to empower ...


Lauren Forrest
Director of Customer Experience Engagement, Warby Parker
Thank you to our guest speakers












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