Gladly Connect 2022 (Annual Customer Service Conference)

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The most beloved brands do more than contact customers, they connect with them. So, how can you transform your contact center into a connection center? Gladly Connect is an annual customer service conference where inspiration meets insight for customers, partners, and customer service professionals to explore what it means to deliver radically personal customer service.

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KEYNOTE

<img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="/wp-content/themes/gladly/images/icon_expand.png" alt="expand" />

May 17, 2022 9:00 am PT // 12:00 pm ET 60 minutes

The Future of Customer Service is Radically Personal

Today, customers expect more personal service. To succeed, companies must focus on ...

Joseph Ansanelli

CEO, Gladly

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KEYNOTE

<img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="/wp-content/themes/gladly/images/icon_expand.png" alt="expand" />

May 17, 2022 10:05 am PT // 1:05 pm ET 30 minutes

Reinventing "Heritage of Service" for the 21st Century

Hear from the brand that is synonymous with providing great service. Jim Gallagher ...

Jim Gallagher

Vice President, Customer Care & Fraud, Nordstrom

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GENERAL

<img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="/wp-content/themes/gladly/images/icon_expand.png" alt="expand" />

May 17, 2022 10:40 am PT // 1:40 pm ET 30 minutes

Driving Natural Sales - Shifting Away From a Cost Center

VP of Customer Care and PMO Kate Showalter believes that if you provide great serv ...

Kate Showalter

Vice President, Customer Care and Strategic PMO, Crate and Barrel

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GENERAL

<img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="/wp-content/themes/gladly/images/icon_expand.png" alt="expand" />

May 17, 2022 11:15 am PT // 2:15 pm ET 30 minutes

Helping Customers Help Themselves

Jason Faria, Vice President of Customer Experience at V Shred shares best practice ...

Jason Faria

Vice President of Customer Experience, V Shred

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GENERAL

<img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="/wp-content/themes/gladly/images/icon_expand.png" alt="expand" />

May 17, 2022 11:50 am PT // 2:50 pm ET 30 minutes

Meeting Customers Where they Are

Logan Rose, Manager of Customer Advocacy at Framebridge, shares how its support te ...

Logan Rose

Manager of Customer Advocacy, Framebridge

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GENERAL

<img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="/wp-content/themes/gladly/images/icon_expand.png" alt="expand" />

May 17, 2022 12:25 pm PT // 3:25 pm ET 30 minutes

Matching for Faster Resolution

Danny Cox, Vice President of Guest Services at Breeze Airways, shares how they pri ...

Danny Cox

Vice President of Guest Services, Breeze Airways

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GENERAL

<img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img alt="expand" data-src="/wp-content/themes/gladly/images/icon_expand.png" class="lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img src="/wp-content/themes/gladly/images/icon_expand.png" alt="expand" />

May 17, 2022 1:00 pm PT // 4:00 pm ET 30 minutes

Empowering Heroes to Take Action

Lauren Forrest, Director of Customer Experience Engagement, shares how to empower ...

Lauren Forrest

Director of Customer Experience Engagement, Warby Parker

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