Evaluate your agent experience

Use this assessment tool to gauge how well you're performing as a CX leader in creating a supportive workplace culture. Reviewing topics like onboarding, training, and transparency, you'll audit your leadership skills and determine if the environment you've created is one where your agents — or "heroes," as we call them at Gladly — can thrive.

How satisfied are your agents?

Strong customer service agents breed strong customer experiences. See how your business stacks up in cultivating a culture where agents feel supported, engaged, and motivated.