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Virtual Event

The Making of CX Heroes

The Crate & Barrel Story

June 29, 2022 12:00 PT // 3:00 pm ET

With more and more shopping happening online, customer service teams face increasing pressure to meet customer expectations at every stage of the buying journey. Now is the time to prepare for the holiday shopping season, but it’s often a challenge.

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Learn how Crate & Barrel is preparing its Support Heroes to make the most of the holiday rush.

Meet Director of Customer Service Dawn Sand and enjoy a curated selection of unusual snack foods and beverages.

Our conversation with Crate & Barrel will cover:

  • How Gladly helps Crate & Barrel stay ahead of the holiday season rush
  • How Crate & Barrel empowers its Support Heroes
  • How customer-centered service really happens
  • Best practices to get the most out of Gladly

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Meet our speakers

Dawn Sand, Director of Customer Serivce

Crate & Barrel

Accomplished, performance-driven executive with 25+ years’ progressive experience leading and improving organizational performance of multi-million dollar corporations. Strategic problem solver with record of engineering revenue-producing and cost-saving solutions to improve root causes, that enhance organizational growth and sustainability. Keen understanding of and ability to carry out enterprise-wide goals through adept leadership of operations, call centers, customer care and supply chain functions. Cross-functional, articulate communicator with proven ability to interface with vendors, high-profile staff, and clients in order to increase and improve service and drive productivity. Certified Six Sigma Black Belt.


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