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The Making of CX Heroes | The Harry’s Story

Darren Major

Manager of CX Operations


The care and feeding of a subscription-based business never stops. Learn how Harry’s enables collaboration and automates day-to-day tasks, so agents can focus on nurturing recurring revenue customers.

Enjoy a unique approach to creating award-winning chocolate and discover how Harry’s uses Gladly to nurture its customer relationships.

What You Will Learn

  • Why Harry’s chose Gladly
  • How Harry’s empowers its agents
  • How customer-centered service really happens
  • Best practices to get the most out of Gladly