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The Making of CX Heroes | Rothy’s Story

Andy Knosp

Head of Solutions Consulting


Lauren Inman-Semerau

Head of Customer Experience


Today, most retailers have to choose between either delivering white glove customer service or scalable service. Meet CX Hero Lauren Inman-Semerau, Head of Customer Experience at Rothy’s, who will share her winning strategy to delight agents and customers alike.

After meeting Lauren, enjoy a tea, coffee, and pastry tasting with America’s Most Influential Bakery, Tartine.

Join us on December 9, 2pm ET/11am PT––space is limited, so register today.