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Elevating CX with AI: Tracking and Measuring Success

October 16, 2024 | 11:00 am - Noon PDT / 02:00 pm - 03:00 pm EDT

Join Lauren Inman-Semerau, Head of CX at Rothy’s, as she shares how to track AI success and measure its impact.

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Elevating CX with AI: Tracking and Measuring Success

Are you ready to measure AI’s impact on CX? Join us on October 16 at 11:00 AM PT for a 60-minute fireside chat with Lauren Inman-Semerau, Head of CX at Rothy’s, and Nidhi Nair, Senior Product Marketing Manager at Gladly. Learn when to set clear success expectations, track AI performance effectively, and more.

Learn AI secrets from a leading CX pro

Introduce AI into the CX journey

Discover when and how to introduce AI into your customer experience strategy. Learn to identify the right moments for AI integration and enhance your overall CX impact.

Set clear success expectations

Define clear, measurable goals for your AI initiatives. Learn how to establish realistic success benchmarks to ensure your AI strategy delivers tangible results for your CX efforts.

Track AI performance with key metrics

Learn how to set and track the most effective metrics for AI performance. Understand which data points matter and how to use them to measure AI's true impact on your CX strategy.

Meet our Speakers

Lauren Inman- Semerau

Head of Customer Experience, Rothy's

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