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Virtual Event

Driving Growth From the Contact Center

June 28, 2022 10:00 PT // 1:00 pm ET

Strategies to turn your customer service into a profitable loyalty engine

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Most brands assume the fastest way to grow is by acquiring new customers. But with competition and digital advertising costs rising rapidly, throwing money at new user acquisition swiftly leads to diminishing returns. This new era of ecommerce means that companies need to start thinking more creatively about what yields the biggest return on investment: driving loyalty.

Research shows that 72% of customers will pay more for a great service experience, but 42% won’t return to a brand after just two bad customer experiences.

In this webinar, we’ll explore strategies for transforming your contact center into a loyalty engine.

You will learn:

  • Why traditional customer service platforms are costing you customers
  • How to deliver customer service that drives loyalty, maximizes lifetime value, and turns customers into advocates
  • How Gladly is helping B2C brands transform their customer service to be human-centered

Meet our speakers

Erica Desai , Sr. Product Marketing Manager


Erica Desai is a Senior Product Marketing Manager at Gladly, focusing on partnerships. She is passionate about bringing innovative retail and ecommerce solutions to market that vastly improve the customer experience.

Nick Lawson , Merchant Success Manager


Nick is a Senior Success Manager at Shopify Plus. He partners with brands to build valuable relationships and sets strategies that accelerate growth.

Dennis Gorya , Partner and CCO

Tidal Commerce

Dennis is a founding partner at Tidal Commerce, a digital commerce consulting and engineering agency helping enterprise-level businesses build, manage and grow their e-commerce channel.

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