In-Person Event

CX Networking Happy Hour in NYC

Learn best practices from experts at leading brands


About the Event

October 26, 2023
5:00 pm - 9:00 pm EDT
109 W 39th St, New York, NY 10018

You’re invited to join us and local CX leaders in New York this October for a private networking and speaker event. Hear from industry experts, including Nancy Gurd, Associate CX Director at Caraway Home, Leanna Nazzisi, Director of CX at Victoria Beckham Beauty, and Excell Brown-Russell, Customer Experience Manager at Birdies as they discuss topics ranging from AI and automation in customer service to peak season prep.

At our networking happy hour, you and a +1 within the industry will also get a chance to:

  • Meet other CX professionals and grow your network
  • Learn new insights and best practices to help uplevel your business
  • Participate in engaging breakout sessions
  • Enjoy complimentary drinks and appetizers during happy hour
  • Meet and chat with Gladly folks

Lyft voucher to and from the event



Meet our Speakers

Leanna Nazzisi

Director of CX

Victoria Beckham Beauty

As a strategic leader and authority in customer experience, Leanna specializes in architecting and executing transformative strategies that revolutionize the customer journey. Her expertise has consistently converted customers into passionate brand advocates through optimized engagement with high-priority communication channels. Leanna brings a deep customer focus to her work as brands like Victoria Beckham Beauty aspire to deliver holiday customer journey perfection.

Nancy Gurd

Associate CX Director

Caraway Home

Nancy is a distinguished authority in customer experience and management. As the current Associate Director of Customer Experience at Caraway Home, she has ascended through the ranks, showcasing exceptional leadership and a proven aptitude for elevating customer satisfaction.

Excell Brown-Russell

Customer Experience Manager


Excell has been an absolute standout in her time as Birdies' Customer Experience Manager, delivering proven expertise in delighting the customers she has worked with. Coupled with her focus on public relations and environmental science, Excell has developed a unique perspective aimed at driving meaningful change.

Chris Van Wagoner

Gladly’s Director of Community


As an accomplished digital marketing and program management professional, Chris thrives on building successful customer journey strategies and fostering vibrant communities. With a knack for understanding personal and professional motivations, he's excited to witness the growth and impact of the Gladly Connect CX community.

Meredith Klee

Director of Communications & Content


With a successful track record in strategic PR, integrated media campaigns, and media & analyst relationship-building, Meredith's passion lies in uncovering the motivations, challenges, and opportunities of customer service agents to empower leaders in transforming them into brand heroes.