Putting Their Best Foot Forward
"Having every communication with a customer streamlined into one window has been extremely beneficial for the team, and made their workflow so much easier. They also really love how all the information about a customer is just visible from the get-go."
Kicking It Into High Gear
Having all of a customer's communications in a single thread saves agents from having to piece together multiple tickets.
A ‘Sole’ Source of Truth
Key customer information is surfaced to agents in a single view so they can understand their customers at a glance.
Tying It All Together
Agents don't have to leave Gladly to get work done, and can tie work directly to a customer’s profile for easier tracking.