Making a better world is no small feat

Native Shoes may be a newer brand on the market, but it’s one with a bold mission statement: to help their customers make a big impact, every time they put on a pair of their shoes.

To do that, the sustainable shoe-maker invests a lot of energy and thought into designing shoes that are not only innovative and original, but help create a lighter, healthier and happier world.  So for a brand that cares so much about the future and well-being of their customers, it’s no surprise they were equally concerned with how their customers felt in the present.

For Native Shoes, their previous platform just wasn’t helping their agents deliver the type of experience they wanted—from siloed data, to the time wasted piecing together disparate tickets. They knew they needed a new platform to help them reflect just as much care and attention into the customer experience, as they put into every pair of shoes they make.

With Gladly, Native Shoes agents have been able to provide a more personalized experience to their customers, from being able to reference their past conversations, to seeing key customer details like their names and past transactions.

Plus,  they’ve also been able to streamline their communications with back office and warehouse staff by using Gladly rather than third-party apps. And by keeping all communications within Gladly, they not only get work done faster, but and can tie work directly to a customer’s profile for easier tracking.

Watch a Gladly demo to see how Gladly is helping Native Shoes is bringing a faster, more personalized experience to their customers.