Treat your customers like
people, not tickets
Make every customer feel like your only customer
Every customer wants to feel known and valued. Give your agents a complete picture of each customer so they can personalize every interaction.
in average customer satisfaction
Easy for customers, effortless for agents
Align your service experience to the way today’s consumers think and behave by equipping your agents to resolve issues quickly, engage seamlessly across channels, and problem solve across the entire customer experience.
in average agent efficiency
Drive loyalty and revenue by making agents into heroes
Today’s consumers expect far more from a service interaction than issue resolution. Drive more value for customers and your business by empowering your service heroes to consult, advise and sell.
in average contact center generated revenue
Future-proof architecture your IT team will love
Choose a solution that natively delivers telephony, messaging, knowledge management, routing, IVR, and reporting in a single, modern platform with APIs to easily connect to existing infrastructure.
in average contact center technologies costs
''In less than a month we’d cut our email backlog by 93% and our email response times by 70%—it’s all thanks to how simple and efficient Gladly is to use.''
Can your customer service platform do this?
See what radically personal customer service means in two minutes.
