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Case Study

Streamlining Your Contact Center

Learn how a major retail brand gained over 30% in savings by consolidating their platforms.

Help customers faster, without adding headcount.

Multiple platforms and systems add unnecessary costs and complexity to a contact center.

In this case study you’ll see how simplifying platforms helped this retailer:

  • Reduce platform costs by 30%
  • Increase agent and operational efficiency
  • Add two new channels via a remote deployment

Just in time for their biggest week of sales.

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