Case Study

Empower Your Agents to Sell

Learn how a major retail brand turned their agents into revenue generators with Gladly.

Go from ‘cost center’ to ‘revenue generator’

Contact centers are today under increasing pressure to do more with less. But what if you could turn your contact center into its own source of revenue?

In this case study you’ll see how our customer, a retail brand:

  • Empowered their agents to make relevant, targeted recommendations to customers
  • Increased their average order value and CSAT scores, and
  • Turned their contact center team into a consistent source of revenue for their organization
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