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5 minute read time

September 23, 2022

How to Deliver Proactive Customer Service

Blending reactive customer service with lesser-practiced proactive customer service—providing solutions that address customer issues before they contact a support team—can increase efficiency on support teams, budgetary savings, and customer loyalty and retention.

5 minute read time

September 21, 2022

Why Reactive Customer Service Isn’t Enough

Brands that push beyond reactive customer service by proactively anticipating shopper needs and providing them with assistance before they reach out stand to gain lifelong fans and improve service team efficiency.

1 minute read time

September 19, 2022

What Is IVR?

For customer service teams looking to improve their resolution times and provide higher-quality service, IVR–which guides users through solutions or toward a live service agent over the phone–is an ideal place to start.