TechCrunch: Gladly, incubated at Greylock, nabs $36 million in Series C funding

Before he knew it, Ansanelli was calling enterprise customers — contacts from his earlier life as a founder — and asking them what they were lacking.

The two things he learned from those conversations were, “first, that they were getting tons of demands and requests from consumers about more ways to communicate, and second, a lot of the [related] call center software available to them was on-premise stuff centered around case numbers and tickets.”

And customers, says Ansanelli, “don’t like being a case or ticket number.”

Read the full story on TechCrunch: https://techcrunch.com/2017/04/20/gladly-incubated-at-greylock-nabs-36-million-in-series-c-funding/

Radically Personal Customer Service

We support equality, diversity, and humanity for all

Subscribe to the Radically Personal Blog
Subscribe
X
Customer service is at its best when it's a conversation. Start one today.
Let's get you a personalized quote.
Customer Service is at its best when its a conversation. Start one today.
Sign up for tips, strategies, and information for modern customer service and support teams.
Partner With Gladly
Customer service is at its best when it's a conversation. Start one today.
Let's get in touch, speak to a Sales Representative today.