To increase ecommerce revenue, look no further than your own contact center. Use these 3 strategies from Gladly to unlock their earning potential.
Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics. Here, Gladly breaks down traditional and emerging metrics to track.
With Insight Builder, you’ll quickly customize reports, metrics, and dashboards to understand and share your business’s performance.
Read about the three main ways customer service boosts LTV.
Take a moment to reflect on this.
Why customer-centric data is more accurate than ticket–centric
What’s in a score?
Customer data management might just be the biggest business of the digital era.
Understand how efficiently and effectively your customer services operations are running
A great customer experience is about a lot more than just the sale. It’s the sum of many parts—from the advertising you see on Instagram, to your experience browsing through a store (online or in real life), as well as the support you receive from a brand’s customer support team.
