Podcast Series: Radically Personal

Learn how BARK’s mission for happy dogs begins with their people, and how IT and customer service partnership ensure no dog—or parent—is left behind.

Brian Kerson, Director of Global Customer Service at Zenni, shares what makes their customer-focused, digitally-native CX strategy a clear winner.

For flower delivery brand Farmgirl Flowers, the power of resiliency—and knowing the importance of stellar customer service—have buoyed their rapid growth.

For footwear brand KURU, anticipatory service—knowing their customer’s needs and delivering before they ask—is key to their success. Hear their journey to world-class service on Gladly’s podcast.

See how Breeze Airways came to deliver a “Seriously Nice” guest experience using SMS and social messaging—instead of calls.

Hear how Ulta Beauty weathers retail closures through the pandemic, continues to remain customer-focused during an accelerated shift to digital, and more.

Hear from a TUMI leader about understanding customers, what drives brand loyalty, and how to provide the same level of service no matter where in the world you are.

Learn from Chubbies about the power of building community amongst your customers, how text message is becoming the channel of choice, and more.

Learn from Crate & Barrel executive on turning a contact center into a revenue center, innovating customer service, and how COVID-19 accelerated their digital transformation.

In this bonus episode, hear how Allbirds is tackling their greater mission to combat climate change and how the CEO got to be where he is today.