For flower delivery brand Farmgirl Flowers, the power of resiliency—and knowing the importance of stellar customer service—have buoyed their rapid growth.
For footwear brand KURU, anticipatory service—knowing their customer’s needs and delivering before they ask—is key to their success. Hear their journey to world-class service on Gladly’s podcast.
Hear how Ulta Beauty weathers retail closures through the pandemic, continues to remain customer-focused during an accelerated shift to digital, and more.
Hear from a TUMI leader about understanding customers, what drives brand loyalty, and how to provide the same level of service no matter where in the world you are.
Learn from Crate & Barrel executive on turning a contact center into a revenue center, innovating customer service, and how COVID-19 accelerated their digital transformation.
Hear from Allbirds CEO on his inspiration to start the company, and how Allbirds provides the best possible customer experience—from custom seats to shoe boxes.
Learn from the CEO of online fashion brand The Yes how their company is leveraging AI to change how women shop for fashion.
Gladly.com uses cookies to improve your experience. For more information, please review our Privacy Policy. ACCEPTREJECT
Privacy & Cookies Policy
Privacy Overview
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.