The idea of leveraging agents as sellers isn’t anything new, but it’s been gaining popularity in the industry in recent times for a very good reason.
Today, the traditional methods of shopping—whether online or in-store—have become incredibly saturated, making it harder for companies to gain the attention (and wallets) of consumers. That means companies need to make the most of every interaction they have with their customers, including when they reach out to your contact center for support.
We created the Customer Service Guide to Revenue Generation to help companies make the transition from a contact center that just handles questions, to one where agents are empowered to make recommendations that your customers will act on and appreciate.
In this Guide you’ll find actionable insights into how you can:
- Make hyper-personalized product recommendations
- Empower agents to turn returns into natural exchanges
- Prioritize your VIP customers, and those who display a high purchase intent
- Leverage your agents as online subject matter experts, and best salespeople
Ready to go from cost center to revenue center? Get your free copy of the Customer Service Guide to Revenue Generation today.