What all the buzz is about

September 1, 2016

The Future of Customer Service

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Great interview with the American Marketing Association about how Gladly is solving the 21st century challenges of customer support. Read the full article at https://www.ama.org/publications/MarketingNews/Pages/10-minutes-with-joseph-ansanelli.asp  

June 21, 2016

Fortune: Here’s the Latest Cloud Startup Seeking to Fix Customer Service

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Gladly is emerging from stealth with $27 million in funding. It’s comforting when a customer service representative remembers your name, at least it is for me. But most call centers organize interactions by “tickets” or “case numbers.” That’s something that two-year-old startup Gladly hopes to change. The San Francisco-based cloud software company emerged from stealth […]

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