What all the buzz is about

August 11, 2017

CNN: JetBlue wants to solve one of the most annoying parts of air travel

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CNN: JetBlue wants to solve one of the most annoying parts of air travel JetBlue Airways is out to solve one of the more annoying problems with air travel: Explaining your problem again. And again. And again to different customer service agents. The New York-based airline teamed with tech start up Gladly to create a unified […]

August 10, 2017

TravelPulse: JetBlue Set to Change Airline Customer Service Forever

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Travel Pulse August 10, 2017 “… until now, airlines have not had the technology in place to converse with customer service representatives across multiple mediums—Facebook, Twitter, text, email, and telephone—without having to completely repeat and recap all of the details of their previous conversations. Enter JetBlue and its new partnership with Gladly. Earlier this week, the […]

August 9, 2017

CNBC: See Joseph Ansanelli on Power Lunch

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CNBC Power Lunch August 8, 2017 Joseph Ansanelli, CEO of Gladly, was featured on CNBC Power Lunch to talk about the omnichannel customer experience and our partnership with JetBlue. Watch the full video on CNBC: https://www.cnbc.com/video/2017/08/08/jetblue-partners-with-gladly-to-upgrade-customer-service-tech.html   JetBlue partners with Gladly to upgrade customer service tech from CNBC.

December 16, 2016

Stop Chasing the Channel

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Picture of mother on phone while at the table with children

People want to communicate with companies they do business with across all the channels. By channels, we mean text, tweet, chat, email, phone, etc. But despite the channel, their fundamental desire to be treated like a human remains the same…   Read more about our thoughts on how to Stop Chasing the Channel.  

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