CNN: JetBlue wants to solve one of the most annoying parts of air travel JetBlue Airways is out to solve one of the more annoying problems with air travel: Explaining your problem again. And again. And again to different customer service agents. The New York-based airline teamed with tech start up Gladly to create a unified […]
Travel Pulse August 10, 2017 “… until now, airlines have not had the technology in place to converse with customer service representatives across multiple mediums—Facebook, Twitter, text, email, and telephone—without having to completely repeat and recap all of the details of their previous conversations. Enter JetBlue and its new partnership with Gladly. Earlier this week, the […]
CNBC Power Lunch August 8, 2017 Joseph Ansanelli, CEO of Gladly, was featured on CNBC Power Lunch to talk about the omnichannel customer experience and our partnership with JetBlue. Watch the full video on CNBC: https://www.cnbc.com/video/2017/08/08/jetblue-partners-with-gladly-to-upgrade-customer-service-tech.html JetBlue partners with Gladly to upgrade customer service tech from CNBC.
Business Insider Aug. 8, 2017 JetBlue is investing in a new technology that could revolutionize how you interact with airlines ** Excerpt ** As with all matters in business, knowledge is power and the ace in Glady’s hand is its ability to efficiently deliver a wide variety of essential customer information to the airline representative […]
Before he knew it, Ansanelli was calling enterprise customers — contacts from his earlier life as a founder — and asking them what they were lacking. The two things he learned from those conversations were, “first, that they were getting tons of demands and requests from consumers about more ways to communicate, and second, a […]
People want to communicate with companies they do business with across all the channels. By channels, we mean text, tweet, chat, email, phone, etc. But despite the channel, their fundamental desire to be treated like a human remains the same… Read more about our thoughts on how to Stop Chasing the Channel.
Business Insider interviewed VC’s across the industry to put together a list of the top enterprise startups expected to boom in 2017. Jerry Chen of Greylock called out Gladly’s customer service softa for our modern approach to making customer service better for B2C companies. Click to read More: 38 Hottest Startups to Watch in 2017, […]