Business Insider: New technology could revolutionize how you interact with airlines

Business Insider

Aug. 8, 2017

JetBlue is investing in a new technology that could revolutionize how you interact with airlines

** Excerpt **

As with all matters in business, knowledge is power and the ace in Glady’s hand is its ability to efficiently deliver a wide variety of essential customer information to the airline representative to deliver five star customer service. According to Ansanelli, Gladly’s technology will allow JetBlue crew members to see the complete history of a customer’s interactions with the airline across all mediums of communication.

It’s a feature not available under JetBlue’s existing customer service software.

Currently, a customer’s interactions are siloed within each particular means of communications. For instance, the team on the phone can’t see the interactions a customer has had with representatives on Twitter, Littleford said.

[Read More: Customer Service RFP]

“The goal is to give these amazing crew members enough information so that in about five seconds they can have enough understanding of who this customer is so they can engage with them on a much more personal level,” Ansanelli explained. ”

Read more at Business Insider: JetBlue is investing in a new technology that could revolutionize how you interact with airlines.

 

 

Radically Personal Customer Service

We support equality, diversity, and humanity for all

Subscribe to the Radically Personal Blog
Subscribe
X
Customer service is at its best when it's a conversation. Start one today.
Let's get you a personalized quote.
Customer Service is at its best when its a conversation. Start one today.
Sign up for tips, strategies, and information for modern customer service and support teams.
Partner With Gladly
Customer service is at its best when it's a conversation. Start one today.
Let's get in touch, speak to a Sales Representative today.