I am currently the Content Manager at Gladly. I've spent most of my career writing, editing, and managing content and social media for tech companies. As an experienced B2B content marketing strategist, I pay close attention to emerging industry trends and work with domain experts to produce content that puts quality and education first, bridging the gap between the business and software worlds.
Our latest ebook gives you the scoop on how to build customer loyalty through natural conversation that’s less like the DMV and more like the dinner table.
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
A quick-but-critical list of practices that can set your brand’s contact center apart—and some mistakes that can bring down your brands’ whole support experience.
Great customer support is essential to building brand loyalty and driving continued growth. We’ve put together a couple of tips to help you keep up with your customers – and stay ahead of the competition.