You may be suddenly finding yourself in one of two new situations. Either 1) you are building out a new
What’s in a score? A customer scorecard provides various metrics to help your company assess the quality of its customer
Delivering five-star customer service is easier said than done. But the good news is that your company doesn’t have to
When it comes to keeping your customers happy, you probably do everything you can to ensure they view your brand
Customer experience is the lifeblood of your business. Depending on the quality of the customer experience, your customers will either
Customers can be challenging and customer service challenges faced by help desk teams are a dime a dozen – different
A Future Commerce Report on the State of Retail Gladly partnered with Future Commerce to release Vision 2020: The State
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