Joseph is CEO and co-founder of Gladly, a company he incubated at Greylock Partners with Dirk Kessler and Michael Wolfe. He believes that one of the keys to effective leadership is ensuring teams have the right tools to succeed. At Gladly, he’s working to empower customer service agents with a platform that turns them into heroes. This role builds on his customer service experience first as a co-founder and CEO of Connectify and later when it was acquired by Kana, one of the first digital customer service platforms which he helped take public in 1999. He also co-founded and was CEO of Vontu, the leader in data loss prevention, which was acquired by Symantec in 2007.
One of the hardest things a brand can do is reinvent itself. Which is why I am such a fan
In the latest episode of Radically Personal, a podcast from Gladly, Melanie Travis, the founder and CEO of Andie, shares
Porsche has been an iconic brand for decades with the combination of their legendary cars and their passion for Radically
Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel Frankie Littleford has, as she puts it, “jet
The world has changed. The way we communicate, transact, travel, and how we expect to be treated by the
Every once in awhile you meet someone in your career that stands out above the rest. For me, one of
Inspiring Humanity When I first met Frankie Littleford and the JetBlue team last year, I knew there was something special
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.