Ideas and advice for modern customer service
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5 Steps to Reduce the Cost of Customer Service and Still Deliver Quality CX
Explore 5 effective steps to streamline customer service costs without compromising quality. From implementing self-service and lower-cost channels to transitioning a CX team from cost driving to sales-generating, get key...
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Brian Kershon’s Journey to Exceptional Customer Service at Zenni Optical With Gladly
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How to Improve eCommerce Customer Service
More tips to help you deliver next-level eCommerce customer support experiences.
eCommerce Service Tips
Common Pet Peeves With Customer Service Platforms
These common forum complaints reveal how many team leaders have pet peeves with customer service platforms.
Creating a Customer Experience Strategy for Long-Term Loyalty
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
How AI Innovations at Gladly Are Propelling Brands Forward
Hear from popular ecommerce brands like Peak Design and Birdies on the successes they're seeing with Gladly.
5 Reasons Brands Need To Evolve From Legacy CX Systems
See 5 compelling reasons why now is the time to future-proof your customer experience with emerging tech.
How to Prepare for CX Software Renewals
Feel empowered going into your CX software renewal process with this value-focused checklist.
6 New Year’s Resolutions for a Radically Personal 2022
Learn a few of the ways your brand can supercharge support by putting people first.